Security Incident Management


Security Incident Management

The Security Incident Management (SIM) app maps the essential processes for assessing security incidents according to ISO/IEC 27035 clearly in one platform.

  • Procedure adapted to the SIM process of the organization
  • Recording of security incidents (ISM alerting) by any user without prior login


  • Request and reminder (incl. escalation) to obtain necessary information for clarification and documentation of the security incident – Use of one-time link and schedule function.
  • Consideration of security incidents of different criticality and correspondingly adapted handling in the relevant phase model
  • Transfer of already recorded information from the helpdesk’s ticket system or creation of tickets in the helpdesk’s ticket system
  • Passing on the information to IT risk management
  • Key performance indicators (KPI) for ECB, ITQ and ISM reporting

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